Shipping Policy & Return Policy
UPS, Fedex, USPS Packaging- corrugated boxes, bubble mailers, die-cut mailer and other commonly used mailing packaging to ensure safely arrival of orders to your doorstep.
During the weekdays, (Monday, Tuesday, Wednesday, Thursday, Friday) we ship ALL Orders same day as long as the order is received by 12:00PM Eastern Standard Time. We have temporarily stopped shipping on Saturdays in order to give our team a break and will resume again after the holidays. We take pride in our process and know we are efficient. You can rest assured your package ships within the expected timeframe and if you are a registered purchaser you will receive shipping updates via email with tracking and delivery information. All our packages are scanned into the post office and we personally deliver them to our local post office for shipping. This assures the highest priority of handling for your package.
The only exceptions are Nationalized Postal Holidays. See the USPS for all national holidays. Orders placed on Postal Holidays will resume on next Business Day. Orders received after 12:00PM Eastern Standard Time will process the next Business Day. Orders are shipped in discreet packaging to help maintain your privacy. We understand the need for discreetness to ensure your privacy. Just like you we are people and understand that not everyone will be prone to our daily activities.
We offer Priority Mail shipping and Priority Mail Express shipping. In addition we also offer Fedex Express and Fedex 2nd Day shipping. (Please note all these shipping methods only take into consideration business days. Weekends, Saturday and Sunday, do not count as business days.
Please note due to COVID-19 USPS has made a disclaimer that some mail will take longer to arrive. Click here to see the USPS Statement in regards to Covid-19 shipping issues.
Delta 8 Prohibited States
Due to regulations or recent legislative changes, we do not ship to the following states: Alaska, Arizona, Colorado, Delaware, Idaho, Iowa, Montana, Nevada, North Dakota, Rhode Island, Utah, and Vermont.
We have a very simple return and refund policy. All sales are FINAL due to the nature of the goods that we offer. Refunds will not be issued. We are not responsible for shipping delays and will not issue refunds for orders that are still in transit, even if they are arriving late.
Defective units and Policy regarding defective units:
We work with some of the best brands available in the market. Defective units are rare and normally it is an issue of a clog or user error. After attempting to resolve it via email and we determine you do have a defective unit due to manufacturer defect in the hardware, it must be returned for us for a refund and or replacement. Upon inspection we will determine if it is in fact a defective unit and process your refund or replacement if it is available. If the item is found to not be defective, no refund will be issued. Refunds are processed within 24-72 hours of your returned package being marked as delivered, but we are not responsible for how long the refund takes to come back to your payment method. You are responsible for the shipping of the product back to us. If you include a receipt showing the amount paid for shipping to us, we will include goods in the replacement order to cover the shipping cost within reason. We are not liable for any items lost in transit during its return to us. Again return shipping costs is the responsibility of the purchaser and there are no exceptions to this.
Returns must be sent to the following address
Shipping Insurance Policy:
We have now partnered with Route to provide the ultimate shopping experience. Route insurance covers your package against loss in transit, theft, and damages. Once we have delivered the packages to the post office and it has been shown as accepted, Route insurance covers you. Route is automatically selected option at checkout. If you choose to remove the Route option once we have delivered the package to USPS, then you will need to deal with USPS for any missing packages or damages.