Shipping Policy & Return Policy

SHIPPING POLICIES

Processing: Our processing time is 1-2 business days depending on our volume, although it is not guaranteed. We do not guarantee shipping times regardless of the shipping method selected.  We do not ship on weekends or national postal holidays.

ShippingAll orders over $600 require a signature at delivery. Ownership of packages turned over to the shipping carrier transfers to the buyer.  We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the carrier along with your order from us, so any shipping issues must be handled by shipping carrier. We also have shipping protection available at checkout through ROUTE, see details below. 

USPS is currently experiencing some delays due to the pandemic. They are also not properly scanning packages and updating tracking. If your package tracking says “Acceptance Pending” that means that your package has been dropped off and accepted, but has not been updated since then. This is normal and does not signal a problem with your order.

If your package has been marked as “Delivered” by the shipping carrier, but you do not have the package, please contact the shipping carrier as they may be able to locate your package for you or give further details. We can not confirm whether or not the package was actually delivered and we are not responsible for stolen packages. We also have shipping protection available at checkout through ROUTE, see details below.

If you experience any issue with order delivery please reach out to use at support@greatcbdshop.com for help. If you opted for Route package protection see details below.

ROUTE+ PACKAGE PROTECTION 

In an effort to provide more safety, assurance, and insurance for our amazing community, we’re happy to announce that Great CBD Shop is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Great CBD Shop shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise.  If you chose to waive the Route+ protection, it can take 14 Business days before we can file a claim for your missing package.  We highly recommend Route+ protection so we can resolve issues in 5 business days vs the 14 business days working with carriers directly.


Q: What are Route & Route+?
Route
Route offers a few options to improve the experience of shopping with Great CBD Shop .  Your order history and additional free shipment tracking are two great additions that you will surely enjoy with Route!

Route+
Route+ Shipping Insurance is a low cost, optional add-on for your Great CBD Shop orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. At only 98¢ for orders under $100, or 2% of the total for orders over $100, the cost is minimal for that peace-of-mind.

When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You can deselect Route+ at checkout if you do not wish to add package protection.  Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.

If you elect to not purchase Route+ insurance, you will still have all the benefits of Route and claims must be filed by you directly with USPS or Fedex.

IF YOU CHOOSE TO NOT PURCHASE ROUTE+ PACKAGE PROTECTION, YOU WILL NEED TO DE-SELECT THIS TOGGLE AT CHECKOUT.

Download the Route App (FREE)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Download here
(
Note: to get every function in the App, you will need to have a gmail account.  Route is expanding to include other email accounts in the near future.)

Q: How do I file a claim?
You can one-click claim for shipping insurance through the email that Route sends you after you check out, or you can File here

Q: When do I file a claim?
Lost Item
An item is considered lost if it is never reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than “Delivered” You may file a claim if enough time has been allowed for delivery to take place and it’s well past the expected delivery date, or if your order is stuck in a shipping state other than “Delivered”

Claims are considered “lost” after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

Damaged Order
If your item arrives damaged in an unacceptable condition, we invite you to file a claim right away. Please remember to include pictures of the item(s) and packaging. Claims for damaged item(s) can be filed right away. Damaged claims must be filed within 2 days from the date it was marked delivered.

Stolen Package
Route considers packages marked “delivered” (and not received) as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 15 days from the date it was marked delivered. Please know that orders that are stolen with a purchase price greater than $100 will REQUIRE a police report.

Q: Where is my order?
Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

Q: What if my order never arrives or is stolen?
To protect your order against loss or theft, purchase Route+ package protection at checkout. When you choose Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Q: What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@greatcbdshop.com and we will be happy to work with you to remedy the situation.

Q: What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Q: What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Q: How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ .

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Q: Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Q: Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

 
 

Delta 8 | Delta 10 | THC-O | THC-V | THC- P Prohibited States

Due to regulations or recent legislative changes, we do not ship to the following states: Alaska, Arizona, California, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, Nevada, North Dakota, Oregon, Rhode Island, Utah, Vermont, Washington

Refund Policy:

Due to the nature of our products and our inability to resell any returned items, all sales are final and no refunds will be issued

Defective Vape Cartridges or Disposable Vapes:

We must be notified of any defective items within 72 hours of delivery.  After 72 hours we are unable to accommodate any defective requests.

We work with some of the best brands available in the market.  Defective units are rare and normally it is an issue of a clog or user error.  Any issues with Defective units must be emailed to us within 72 hours of delivery.  Delivery begins at the time that the carrier marks the package as delivered.  Beyond that we cannot accept any defective unit requests or any issues with the contents of your order.

If after attempting to resolve it via email and we determine you do have a defective unit due to manufacturer defect in the hardware, it must be returned for us for a refund and or replacement.  We will email you a label and the item must be returned to us so we can seek reimbursement from the manufacturer.  

Refunds are processed within 24-72 hours of your returned package being marked as delivered to us, but we are not responsible for how long the refund takes to come back to your payment method. 

Orders ship from one of our 3 offices.  Most our orders ship in just one package but occasionally we may split ship your order from multiple offices in order to fulfill your order completely.

Returns must be sent to the following address

Our return address is
Great Distribution
1354 Boiling Springs Rd
Spartanburg, SC 29303
 

Coupons and Holiday Sales promotions are limited time only and cannot be applied retroactively to prior orders or after an order has been placed.