Shipping Policy & Return Policy
SHIPPING POLICIES
Shipping: Ownership of packages turned over to the shipping carrier transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the carrier along with your order from us, so any shipping issues must be handled by shipping carrier. All orders are shipped with protection. Protection does not cover mail theft. It only covers damaged packages. ANY issues with delivery must be reported within 24 hours of it being marked delivered. Requests for missing deliveries after the 24 hours period will be 100% denied. If you are in a location that is prone to mail theft and package delivery issues, be smart, ship it to a safe place or your work or get a PO BOX so USPS will keep it safe for you. UPS Stores are also a great option to avoid issues with someone not being around to get your packages as they are open during business hours. We are not responsible for mail theft.
If your package tracking says “Acceptance Pending” that means that your package has been dropped off and accepted, but has not been updated since then. This is normal and does not signal a problem with your order. Sometimes can stay stuck in this status until the day of delivery. Again if tracking is important to you, use UPS.
If your package tracking says ” Arriving late” that means it is on the way just taking the scenic route. We cannot do anything about this. For quicker shipping options pick UPS Ground, 2nd Day Air, or Next Day Air.
If your package has been marked as “Delivered” by the shipping carrier, but you do not have the package, please contact the shipping carrier as they may be able to locate your package for you or give further details. We can not confirm whether or not the package was actually delivered and we are not responsible for stolen packages. We also have shipping protection available at checkout through ROUTE, see details below.
If you experience any issue with order delivery please reach out to use at support@greatcbdshop.com for help. If you opted for Route package protection see details below.
ROUTE+ PACKAGE PROTECTION
In an effort to provide more safety, assurance, and insurance for our amazing community, we’re happy to announce that Great CBD Shop is now integrated with Shipping Protection. Route is a shipping insurance company that offers complete protection for Great CBD Shop shipments and orders. damaged or stolen packages. At only $1.55 for orders under $100, or 2% of the total for orders over $100, the cost is minimal for that peace-of-mind.
When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.
Q: How do I file a claim?
You can one-click claim for shipping insurance through the email that Route sends you after you check out, or you can File here
Q: When do I file a claim?
Lost Item
An item is considered lost if it is never reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than “Delivered” You may file a claim if enough time has been allowed for delivery to take place and it’s well past the expected delivery date, or if your order is stuck in a shipping state other than “Delivered”
Damaged Order
If your item arrives damaged in an unacceptable condition, we invite you to file a claim right away. Please remember to include pictures of the item(s) and packaging. Claims for damaged item(s) can be filed right away. Damaged claims must be filed within 2 days from the date it was marked delivered.
Stolen Package
Route considers packages marked “delivered” (and not received) as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 15 days from the date it was marked delivered. Please know that orders that are stolen REQUIRE a police report for the claim for shipping protection.
Q: What if my order never arrives or is stolen?
To protect your order against loss or theft, purchase Route+ package protection at checkout. When you choose Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. Route+ protection requires a 5 day period of waiting after it is marked delivered. If it the package has not been found after the 5 day period, a replacement will be sent out or a refund will be issued based on availability and at the store’s discretion.
Q: What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@greatcbdshop.com and we will be happy to work with you to remedy the situation.
Q: What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Q: What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Q: How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ .
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Q: Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Q: Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
Delta 8 | Delta 10 | THC-O | THC-V | THC- P Prohibited States
Due to regulations or recent legislative changes, we do not ship to the following states: Alaska, Arizona, California, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, Nevada, North Dakota, Oregon, Rhode Island, Utah, Vermont, Washington
Refund Policy:
Great CBD Shop is proud to offer the most simple refund policy on the web. ALL SALES are FINAL and NO REFUNDS are issued. We offer goods that are considered consumable. They cannot be restocked. For example when you go to a fast food restaurant and you try something that you don’t like, well there isn’t anything that can be done about it. This is why we encourage folks who are trying a product for the first time to get just one and make sure it is for you.
Defective Vape Cartridges or Disposable Vapes:
Orders ship from one of our 3 offices. Most our orders ship in just one package but occasionally we may split ship your order from multiple offices in order to fulfill your order completely.