Shipping Policy & Return Policy

SHIPPING POLICIES

We ship using USPS, UPS Ground, and UPS Next Day. See the guidelines for each shipping carrier below:

Business days are considered Monday, Tuesday, Wednesday, Thursday, Friday, excluding all Federal Holidays.  Weekends such as Saturday and Sunday are NOT considered business days. USPS does not update tracking.  If you choose USPS you accept that USPS will take the shortest route possible or they will take the most scenic route possible.  They get the job done but sometimes not efficiently.  Its completely up to them.  If you like to see tracking updates while your order is in route, DO NOT USE USPS. UPS Ground typically takes 1-10 business days to arrive.  If your order does not arrived in 10 Business days, you can reach out to us via email requesting a refund on the shipping for UPS Ground.UPS and USPS DO NOT DELIVER ON WEEKENDS!

Processing: Our processing time is 1-3 business days depending on our volume, although it is not guaranteed. We do not guarantee shipping times regardless of the shipping method selected.  We do not ship on weekends or national postal holidays.  While we do not normally take 1-3 days to process orders, we state this for those people who need to see the fine print.  Our feedback speaks for itself in the fact that we are quick to ship orders, but at times there can be a delay due to promotional sales, shoutouts from the influencers we work with or just simply because we’ve got an amazing new product in.Orders over $99 may require signature due to increased fraud and to prevent missing packages.

Shipping: Ownership of packages turned over to the shipping carrier transfers to the buyer.  We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the carrier along with your order from us, so any shipping issues must be handled by shipping carrier. All orders are shipped with protection.  Protection does not cover mail theft.  It only covers damaged packages.  ANY issues with delivery must be reported within 24 hours of it being marked delivered.  Requests for missing deliveries after the 24 hours period will be 100% denied.  If you are in a location that is prone to mail theft and package delivery issues, be smart, ship it to a safe place or your work or get a PO BOX so USPS will keep it safe for you.  UPS Stores are also a great option to avoid issues with someone not being around to get your packages as they are open during business hours.  We are not responsible for mail theft.

If your package tracking says “Acceptance Pending” that means that your package has been dropped off and accepted, but has not been updated since then. This is normal and does not signal a problem with your order.  Sometimes can stay stuck in this status until the day of delivery.  Again if tracking is important to you, use UPS.

If your package tracking says ” Arriving late” that means it is on the way just taking the scenic route.  We cannot do anything about this.  For quicker shipping options pick UPS Ground, 2nd Day Air, or Next Day Air.
If your package has been marked as “Delivered” by the shipping carrier, but you do not have the package, please contact the shipping carrier as they may be able to locate your package for you or give further details. We can not confirm whether or not the package was actually delivered and we are not responsible for stolen packages. We also have shipping protection available at checkout through Shipping Protect+, see details below.

If you experience any issue with order delivery please reach out to use at support@greatcbdshop.com for help. If you opted for Shipping Protection+ package protection see details below.

Q: When do I file a claim?

Lost Item
An item is considered lost if it is never reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than “Delivered” You may file a claim if enough time has been allowed for delivery to take place and it’s well past the expected delivery date, or if your order is stuck in a shipping state other than “Delivered”

Damaged Order

If your item arrives damaged in an unacceptable condition, we invite you to file a claim right away. Please remember to include pictures of the item(s) and packaging. Claims for damaged item(s) can be filed right away. Damaged claims must be filed within 2 days from the date it was marked delivered.

Delivered Orders:

Claims for orders marked Delivered must be made within 48 hours.  After 48 hours no claims can be accepted.  So don’t go on vacation and expect your package to be there for you when you get home.  If your package tracking states Delivered, but you cannot locate it, then we must file a claim with the carrier.  The carrier will inform us if there was a mis-delivery based on geolocation.  If the carrier determines the package was correctly delivered, it is considered a stolen item. (See policy for stolen packages below).  If carrier responds to let us know the package was not delivered correctly, we will send out replacements based on availability and expedite them.    

Q: What if my order is damaged?

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@greatcbdshop.com and we will be happy to work with you to remedy the situation.

Q: Does Shipping Protection+ cover stolen items?

Yes! With Shipping Protection+, if your orders are stolen, you’re eligible for a replacement.  Replacement might not be exactly the same due to availability but it will be a replacement not a refund.    Stolen packages (packages determined to have been delivered by USPS or UPS) will require filing a police report and sending law enforcement report information to us so we can call and verify the report has been filed and dispatch replacements.  We will provide you an invoice so you can clearly explain to law enforcement the specific items that were in your order so they can be included on the stolen item report.  

Delta 8 | Delta 10 | THC-O | THC-V | THC- P Prohibited States
Due to regulations or recent legislative changes, we do not ship to the following states: Alaska, Arizona, California, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, Nevada, North Dakota, Oregon, Rhode Island, Utah, Vermont, Washington

Refund Policy:

Great CBD Shop is proud to offer the simplest refund policy on the web.  ALL SALES are FINAL and NO REFUNDS are issued.  We offer consumable goods. They cannot be restocked.  We operate like a dispensary online, so YMMV (your mileage may vary) based on your own tolerance for the products we offer.  For example, when you go to a fast food restaurant and you try something that you don’t like, well, there isn’t anything that can be done about it.  Not everything we offer is perfect for you but its possible its perfect for someone else.  Different buds for different folks.  This is why we encourage folks who are trying a product for the first time to get just one and make sure it is for you.

Defective Vape Cartridges or Disposable Vapes:

We must be notified of any defective items within 48 hours of delivery.  After 48 hours we are unable to accommodate any defective unit requests.  Orders ship from one of our 3 offices.  Most our orders ship in just one package but occasionally we may split ship your order from multiple offices in order to fulfill your order completely.